FAQs
Everything you need to know before your sparkle arrives.
Where do you ship from?
Orders ship from Hampton, Virginia.
How long does processing take?
Please allow 2 business days to process your order before shipping. Processing time is separate from carrier transit time.
When will my order arrive?
Your total wait includes our 2-business-day processing time plus the shipping carrier’s transit time. Delivery time depends on your destination and shipping service.
Can I return or exchange my order?
We do not accept returns or exchanges. Please review our refund policy and email info@envyshimmer.com with any product questions before ordering.
What if my item arrives damaged or broken?
Email info@envyshimmer.com within five days of delivery. Include your name, order number, and photos of the damaged item so we can review the issue.
How can I contact Envy Shimmer?
Email info@envyshimmer.com. For order questions, include your order number.